- Shipping & Returns
Shipping & Returns
Orders will generally be processed within 1-2 business days. Standard shipments will take approximately 3 – 8 business days depending on your distance from our location in California. We do not ship to PO Box addresses, Hawaii or to APO/FPO/DPO addresses. We also do not ship internationally at this time.
GiftedPottery.com charges a flat rate shipping fee of $7.99 per item to cover shipping, handling and packing materials, orders over $99.99 ship free. We generally use Fedex or USPS as our preferred carrier services, although depending on your location we may choose another carrier. Most packages will be shipped using Standard Ground or USPS Parcel Post, and will be delivered in 3 to 8 business days. Occasionally due to weather there may be unavoidable delays. During holiday periods, we strongly urge our customers to choose priority mail for more dependable shipping.
We also offer expedited Priority Mail 2-3 Bus. Day shipping for orders within the continental United States for an additional charge. Expedited orders placed after 10 AM EST and expedited orders placed Friday through Sunday may take 1-2 additional business days to arrive. Priority mail charges vary by order total and is built into the shopping cart.
Refused, Unclaimed and Returned Shipments
A $25 fee per package will be assessed for all refused shipments. The customer will also be responsible for any return shipping charges assessed by the carrier. Shipping costs are not refundable on refused or unclaimed shipments.
A $10 fee per package will be assessed for all shipments that are re-routed or returned by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.
At Gifted Pottery®, we want you to be totally satisfied with your purchase. If you are not satisfied, you may exchange or return an item for a refund within 30 days.
You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please email us at firstname.lastname@example.org. providing us with the order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response with your RMA Number and any special return instructions, typically within one business day. If your return is in any way a result of an error by Gifted Pottery®, we will provide you with a prepaid return label and will refund all applicable shipping costs paid on the product being returned.
If the return is not the result of an error by Gifted Pottery®, you will be responsible for all shipping and any gift wrap costs incurred for the order and all costs associated with returning the item. Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive in their original condition. IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way.
No refunds will be available after the 30-day returns period has expired.
Returning a Gift
If you have received a gift from Gifted Pottery® and would like to return it, you may do so by requesting an RMA number via email at email@example.com during the 30-day period following the original delivery date of the order. Please follow the instructions above. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. The person who sent you the gift will not be notified of your return request.
Promotion Codes on Returned Orders
If you have used a promotion code on an order and then return all parts of that order as a result of an error on Gifted Pottery®'s part, we will issue you a new promotion code for a future purchase on the site. If the return did not result from an error by Gifted Pottery®, you will be unable to re-use the original promotion code.
Issuing a Credit
If you purchased by credit card or Paypal, your account will be credited for the full applicable amount within 7 business days of receipt of the returned merchandise or a refund check will be sent to you.
If you are interested in exchanging one item for another, you will need to return the unwanted item and submit a new order for the product you would like to purchase. A refund / credit will be issued for the returned item.
Refunds will not be available if the returned products have been damaged or altered in any way. Please note that gift wrap and shipping charges are not refundable.
Gifted Pottery® is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA.
No refunds or returns on gift certificates.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition in which it was received.
As a safeguard against potential abuse, Gifted Pottery® reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
Thank you for choosing GiftedPottery.com